Question 1

How do I buy tickets on FASTicket?

Accepted Answer

Select the event you want to attend, choose the ticket type and quantity, fill in your details, then make payment. E-ticket will be sent to your email after successful payment.

Question 2

What payment methods are available?

Accepted Answer

FASTicket provides various payment methods including bank transfer, QRIS, e-wallet, and virtual account for your convenience.

Question 3

How do I get the e-ticket after payment?

Accepted Answer

After successful payment, the e-ticket will be automatically sent to your registered email address. You can also access the e-ticket through your FASTicket account.

Question 4

Can tickets be refunded or returned?

Accepted Answer

Ticket refund policy depends on each event's terms. Please check the Terms page or contact customer support for more information.

Question 5

How do I contact FASTicket customer support?

Accepted Answer

You can contact customer support via email at support@fasticket.id or WhatsApp at +62 857-0092-6787.

Question 6

How do I validate the e-ticket at the venue entrance?

Accepted Answer

Show the QR code on your e-ticket to the staff at the entrance. Staff will scan to validate your ticket.

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